AI technician for MSPs: diagnose, fix and verify endpoint issues.
Skip the RDP sessions and terminal commands. Troubleshoot, diagnose, and auto-fix endpoints across offices and cloud environments in plain English.
Scope: If a problem can be diagnosed and fixed via PowerShell, terminal scripts, or Windows API calls, RemediateDesk diagnoses it and proposes a fix in seconds - safe steps run automatically, anything risky waits for your one-click approval.
30 days free on up to 250 endpoints · then $99/mo including 15 endpoints, $599/mo flat past 181 · $2 per ticket we actually resolve
tech: None of my browsers can load any websites - the internet seems completely down on this machine, can you check what's wrong and fix it?
ai: Let me run these for you.
→ Adapter up, 5.0 Gbps link, valid IP, raw connectivity to 8.8.8.8 confirmed - ruled out a hardware/adapter problem first.
ai: Let me run these for you.
→ Both DNS tools timed out independently. DNS server on record: 203.0.113.1.
ai: Let me run these for you.
→ Confirmed 203.0.113.1 itself was unreachable (not a resolver hiccup), switched to Google DNS, re-resolved www.google.com successfully.
ai: I found the issue! Your network adapter is connected fine, but your DNS server was set to 203.0.113.1, which is completely unreachable – that's a documentation/placeholder IP address and won't resolve any domain names. I've switched your DNS servers to Google's public DNS (8.8.8.8 and 8.8.4.4), and DNS resolution is now working perfectly. The problem was 100% DNS configuration, not your internet connection itself.
A real diagnosis on a disposable Windows test machine, unedited, with its real timestamps.
Live numbers from real deployments, not projections - they’ll fill in as our fleet grows. Resolution figures are measured across 6 resolved sessions.
See it in action
The actual dashboard your techs use — live machine health, one-click fixes.
Go deeper
What it can fix
Printers, DNS, stuck services, full disks, Windows Update and more - each with a worked list of what the agent checks and changes.
See the full capability list →How a ticket gets handled
Follow one real ticket from the alert to the closing note, including the approval step and how a fix is verified.
Walk through a real session →What it costs
A published base fee plus a charge only for tickets the product actually resolves, with a calculator and a comparison against the alternatives.
Open the calculator →How it is kept safe
Who can run what, what is never allowed, where credentials live and how long data is kept - written for a security reviewer.
Read the Trust Center →The problems MSPs bring to it
An AI technician
Investigates the real machine, proposes, verifies, and says so when it cannot tell.
Read more →Ticket resolution
From the PSA ticket to the closing note, with the approval step in between.
Read more →Endpoint remediation
Operating systems, how the agent connects and how every command is classified.
Read more →Help desk automation
Which tickets to automate, which to prepare and which to leave to people.
Read more →Windows support
CPU, services, DNS, printers and updates, with the evidence gathered for each.
Read more →
Prefer to read how it is done first? The technician guides cover high CPU, DNS and printers with the commands shown.
Your ticket history already knows what to automate
Most automation tools make you already know which fix to script, and already have written it. RemediateDesk reads your own ticket history and tells you which recurring problems are actually worth automating - with the evidence to back it up, not just a guess.
Analyze your ticket history
Pulls your closed (and open) PSA tickets over a period you choose - 3 to 24 months.
AI groups by root cause, not title
"Can't reach google.com" and "DNS server not responding" get grouped as the same recurring problem.
See the evidence, not just a guess
Every opportunity shows why it's a good automation candidate - ticket count, technician time, and a confidence score.
Review, then publish
Generates a draft Autopilot workflow you review and edit before it ever runs unattended.
A newly generated Autopilot always starts as a draft - you review and publish it. Nothing runs unattended until a human says so.
Example, illustrative
37 automation opportunities found
from your last 12 months of tickets
DNS Resolution Failures
382 tickets (3.1%)
Print Spooler Stuck
311 tickets (2.5%)
Low Disk Space
287 tickets (2.3%)
Ready to stop context-switching on printer tickets?
Start with 30 days free on up to 250 endpoints - no card required. Then $99/mo including 15 endpoints, $599/mo flat past 181, plus $2 for each ticket RemediateDesk actually resolves.
Get started