Guides, comparisons and tools for MSP technicians
How-tos for the problems that fill a help desk queue, honest comparisons of the approaches, and calculators that work on your own numbers.
- How-to
How to troubleshoot high CPU usage on Windows remotely
A remote high-CPU troubleshooting procedure for Windows: per-process counters, privileged and DPC time, event logs, the usual culprits, safe fixes, verification and when to escalate to an EDR vendor.
4 min read · Oct 15, 2026
Windows · Performance - How-to
lms.exe high CPU: what the Intel Local Management Service is and how to fix it
lms.exe high CPU on Windows: what Intel's Local Management Service is, how to verify the file, update the driver, or disable LMS safely.
4 min read · Oct 19, 2026
Windows · Performance - How-to
LocalServiceNoNetworkFirewall high CPU: finding what BFE and the firewall are chewing on
LocalServiceNoNetworkFirewall high CPU on Windows: it hosts BFE and Windows Firewall. Measure it, count rules, find conflicts and fix it safely.
4 min read · Oct 19, 2026
Windows · Performance · Security - How-to
Client Server Runtime Process (csrss.exe) high CPU: find what is driving it
csrss.exe (Client Server Runtime Process) high CPU on Windows: find the busy session, verify the file, find the application driving it, respond safely.
4 min read · Oct 19, 2026
Windows · Performance - How-to
How to diagnose DNS problems on Windows endpoints, and fix them
DNS diagnosis on Windows: tell a connectivity failure from a DNS failure, find which resolver is wrong, read the DNS Client log, fix it safely and verify with real lookups.
4 min read · Oct 15, 2026
Windows · Networking - How-to
Windows printer and print spooler troubleshooting for MSPs
Windows print spooler troubleshooting for MSPs: service and queue checks, safe queue recovery, port and driver checks, the errors that point at permissions, and what to verify afterwards.
3 min read · Oct 15, 2026
Windows · Printing - Comparison
RemediateDesk vs Neo Agent: how they differ, and who each one fits
RemediateDesk compared with Neo Agent, using only each vendor's own published pages: billing, deployment, approvals, integrations and when each is the better fit.
8 min read · Oct 21, 2026
AI · Comparison - Calculator
How MSPs can measure the ROI of AI ticket resolution
An ROI calculator for AI ticket resolution: enter ticket volume, technician time, resolution rate and approval overhead to see hours returned and net cost against the published RemediateDesk price.
Interactive · Oct 15, 2026
AI · Pricing
Ready to stop context-switching on printer tickets?
Start with 30 days free on up to 250 endpoints - no card required. Then $99/mo including 15 endpoints, $599/mo flat past 181, plus $2 for each ticket RemediateDesk actually resolves.
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